Bua Training
Suggested Uses
Training Course Outline
After the Course
On completion of the course, participants will have an increased knowledge and understanding of the importance of not only delivering, but evaluating and subsequently adjusting their service to ensure Effective Customer Care on a continuous basis.
  • Identifying superior and inferior Customer Care
  • Customer Care Delivery
  • Customers’ Expectations
  • Customer Care Skills
  • How to Manage a Difficult Customer
  • How to Deliver the ‘Service’ No
  • How to Develop Ten Good Customer Care Habits
  • Continuous Improvement - Feedback and Measurement
  • The Extra Mile
  • The Major Do’s and Don’ts of Customer Care

    • Effective Customer Care

    This course is aimed at individuals who may already have some experience in delivering Customer Care and would like to fine tune their skills. It is also valuable to the individual who may be starting out their career in a Customer Care environment.

    Fill out Personal Development Effective Customer Care Pre-Course Questionnaire

    If you would like to have a course customised for your organisation, please contact us.
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    Other levels in Personal Development Effective Customer Care - or click for Full Course List
    1 Day Intensive
    Customisable
    Private Course
    Public Course
    Training Rooms
    Onsite
    Post-Course Support
    Consultancy Available
    © Bua Training 2013