Customer Care and Managing Conflict

The course is designed to those who deal with Customers regularly. It will help improve delivery of Customer Care and address conflict more effectively.

2 Days

Printable Version

Syllabus

Self evaluation on your current Customer Care
Action plan on how to improve your Customer Care
Customer Care Skills
How to manage a Difficult Customer
Conflict Resolution
5 Styles of Conflict
Management
How to Develop Ten Good Customer Care Habits

 

If you would like to have a course customised for your organisation, please contact us.