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A+ Operating System Support

 

This course is for people who have some experience of using a PC, with a basic knowledge of PC internals, such as disk drives, memory, and processors.

A working knowledge of common DOS commands, disk navigation with Explorer and general desktop management would be beneficial. A+ Core Hardware or similar experience is recommended as a prior requirement. This is not a beginner’s course.

2 Days

 

 

 

 

Printable Version

 

Syllabus

 

 

 

 

 

 

Windows 9x Installation & Configuration

Compatibility Assessment and Installation

Clean and upgrade installations

Dual boot systems, create repair disks

Install Windows 2000 command console

Scripted installations and bulk rollouts

Windows Administration

Essential Desktop Components

Control Panel Applets & Device Manager

Hardware Profiles and System Policies management

Screen Resolutions and Refresh Rates

Windows 9x & Windows 2000 Architecture

Windows 9x memory management

16-bit and 32-bit Applications

DOS Compatibility Issues

Virtual Memory Management

DOS memory management

Device Driver Installation & troubleshooting

Windows 9x & NT4 and Windows 2000 registries

System initialisation

System boot files Win9x / NT4 / Windows 2000

Device driver initialisation and registry control sets

Log files and troubleshooting

Modifying boot parameters and creating a dual boot environment

Optimising load time environments and balancing boot performance

Operating System Repair & Troubleshooting Tools

Resolution of errors

Analysis of Log Files

Registry and File Monitoring Tools

Repair a Damaged Registry

Repair Damaged Systems Files

Back up and Restore the Registry

System management tools - creating a bullet proof desktop

Windows Networking

Installation and configuration of TCP/IP/ NetBEUI and IPX protocols

Protocol efficiency  - selecting the right protocol

TCPI/IP fundamentals – subnets and routing

DHCP, DNS, WINS explained

Internet access – HTTP, FTP, HTML overview, including  FrontPage express

How to Use what You've Learnt

 

 

If you would like to have a course customised for your organisation, please contact us. 

 

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