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Effective Customer Care
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This
course is aimed at individuals who may already have some experience in
delivering Customer Care and would like to fine tune their skills. It
is also valuable to the individual who may be starting out their career
in a Customer Care environment. |
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1 Day Intensive |
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Customisable |
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Private Course |
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Public Course |
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Training Rooms |
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Onsite |
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Post-Course Support |
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Consultancy Available |
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Printable
Version
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Suggested
Uses
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Course
Outline
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Identifying superior and inferior Customer Care
Customer Care Delivery
Customers’ Expectations
Customer Care Skills
How to Manage a Difficult Customer
How to Deliver the ‘Service’ No
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The Extra Mile
Continuous Improvement - Feedback and Measurement
How to Develop Ten Good Customer Care Habits
The Major Do’s and Don’ts of Customer Care |
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After the Course |
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On
completion of the course, participants will have an increased
knowledge and understanding of the importance of not only
delivering, but evaluating and subsequently adjusting their service
to ensure Effective Customer Care on a continuous basis. |
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If you would like to have a course customised for
your organisation, please contact us.
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Back to Software
Training Course List |
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