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PC Support

 

This course is for people who are involved in supporting, configuring and maintaining PCs and their associated peripherals. Delegates should have some experience of using a PC, with a basic knowledge of PC internals, such as disk drives, memory, and processors.

3 Days

 

 

 

 

Printable Version

 

Syllabus

 

 

 

 

 

 

Systems Architecture

System Boards

Processors

Memory Modules

Add Memory

I/O Interrupts

DMA

Bus Masters

Configure Expansion Cards

Configure CMOS

Upgrade Bios Power Supplies

Voltages

Loads & Cooling Issues Simms

DIMMS

Sockets

Preventative Maintenance

Electrostatic Discharge (ESD) Procedures Anti-Static Mats

Wrist Straps Bonding Issue

Essential Tool Kits & Cleaning Materials

Storage & Handling Procedures

Power Supply Requirements

Over

Under Voltage Issues

Uninterruptible Power Supplies

Power Safety Issues

Bus Architecture

Common Bus Types: ISA

EISA

MICROCHANNEL

PCI

AGP

Local Bus

PCMCIA

Plug & Play Performance & Configuration Issues

Memory Architecture

Memory Types: Rom

RAM

DRAM

SDRAM

DDR SDRAM

RAMBUS Flash Ram

CMOS Cache Memory (SRAM)

Function & Application Types

Memory Bus

Timing

Troubleshooting

Common Installation Problems

Memory Mismatching

Timing Issues

Processor Families

Popular CPUS from AMD & Intel

Real, Protect & Virtual Modes Explained

Internal Architectures

What Makes One Processor Faster Than Another

Future Trends

Ia-32

Ia-64 AMD & NVIDIA

Multiprocessing Issues

Socket Types

Thermal Monitoring

Troubleshooting Cooling Issues

Disk Drives

Configuration & Installation Fixed Disks

CDROMs DVDs

CD Writers

Zip Drives Common Interfaces

St506

IDE

EIDE

SCSI IDE LBA

Addressing & Configuration

Backup Media Best Practices

Matching IDE Devices

Performance Issues For Optimising UDMA Devices

SCSI Configuration

Termination

SCSI Ids

CD Writer Issues

Buffer Under-Run

Over Burning DVD Regions

DVD Performance Issues

Disk Architecture

Physical & Logical Structure Partition Tables

File Allocation Tables (Fat)

Windows Nt4 & 2000

NTFS File Systems

Partition Managers

Boot Managers

Disk Maintenance & Disaster Recovery Techniques

Disk Imaging & Tape Storage

Troubleshooting

System Analysis

Isolation

Problem Determination Procedures

Diagnosis Of Common Faults

Error Codes Explained

Post Flow & Analysis

Essential Repair Tools & Diagnostics

Multimeter & Software Tools

Resolving Common & Complicated Faults

Network Fundamentals

Network Concepts & Terms Connectors

Cabling

Topology

IEEE 802X Installing & Configuring Network Cards

Network Components

Such As Redirectors

Browsers & Server Services

Network Protocols

Understand The Use Of Bridges

Routers

Portables & Peripherals

Laptop Technology

Battery Management

PCMCIA Personal Digital Assistants (PDAs)

Printer Families

Dot Matrix

Inkjet

LaserJet Common Interfaces

Parallel

USB

Network

Infrared

Serial Paper Feeders

Paper Jams

Print Quality

Safety Precautions

Preventative Maintenance

Digital Photo Printers

Laser Printer Troubleshooting

Toner Cartridge Handling & Safety Issues

Modems & Troubleshooting

How to Use What You’ve Learnt

 

 

If you would like to have a course customised for your organisation, please contact us. 

 

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