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Make
IT Interesting
Preparation
is the Key
Individuals’
Expectations & Fears
Technical
Problems
Mixed
Groups
‘KISS’
(Keep it Short & Simple) in Explanations, Examples & Practicals
Generate
Rapport & Maintain Interest
Balance
Telling & Doing
Deal
with Expectations
Overcome
Techno fear
Use
Equipment to Legitimate a Lack of Understanding
Deal
with Resistance
Run
Practical Sessions
Deal
with Keyboard Fiddlers
Minimise
the Effects of Systems Failure
Disparate
Range
of
Skills
& Experiences
Handle
the Mixed Status Environment
How
to Use What You’ve Learnt
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